Support
 

 

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International Orders: please contact us directly (click here) prior to placing an order online so that shipping costs can be determined.

Return Policy: If you are not completely satisfied with the Common Ground materials, we will refund the purchase price (not including original or return shipping). Please contact us by e-mail or phone prior to returning the product for a return authorization number. Product must be unmodified and in "like-new" condition to qualify for a refund.

Privacy Policy: Common Ground takes the privacy of your personal information seriously. Our practices are described as follows.

  • We do not use "cookies" for any reason on our site.
  • Sensitive credit card information is only transmitted in encripted form. This information is never stored on our site, sent via email or transmitted within a URL.
  • Personal information is only gathered to process orders. This information will not be used for any further promotional activities by Common Ground and will never be sold or released to a third party.
  • E-mail addresses gathered as a result of placing an order will only be used as needed in relation to that order. Common Ground does maintain a mailing list to keep our customers informed of new product releases. Customers must explicitly sign up to be placed on this list. We will never sell or release this information to a third party.
  • We use the SSL processing services of one of the world's leading 3rd party shopping cart hosts 2checkout.com. Credit card and personal information will be passed to them for processing. Because they process credit card transations for us you will see 2CO or 2CheckOut on your credit card statement and not Common Ground. If you have any questions on how this works, please contact us.

We want to assure you of our commitment to privacy protection and security. If you have any questions about this policy, please contact us.

Payment: Common Ground accepts most credit cards but ONLY online. We do not ship C.O.D. If you prefer, we offer order-by-mail service as well. Simply contact us (click here) and let us know what you would like to order and we will provide a quote so you can send in payment by check. Payment will be sent to

Common Ground
706 Tangiers Ct.
San Diego, CA 92109

Product will be shipped after your check clears.

 


Copyright © 2014. Greg and Michelle Ballou, All rights reserved.